Shipping Policy
Processing Time
- Standard Processing: Orders typically take 3-7 business days for processing and shipping. Orders placed after 12:00 PM (EST) may be processed the following business day.
- Peak Seasons: Processing and shipping times may increase during specific collection launches, holidays, and other peak seasons.
Amending a Shipping Address
- Once you have completed the checkout process, we are unable to make changes to the shipping address or the selected shipping method.
- After an order has been shipped, an email with your shipment's tracking information will be sent to the email address provided on the order.
- Customers are responsible for monitoring the delivery of their shipment once it has left our warehouse.
U.S. Shipping Options and Cost
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Restrictions:
- We do not ship internationally at this time.
- We do not ship to Alaska, Hawaii, or Puerto Rico.
- We do not ship to PO Boxes.
- Other Purchases: Shipping costs for all other purchases will be calculated at checkout based on your shipping address and the estimated weight of your package.
- Combining Orders: We are unable to combine separate orders into a single shipment.
Failed Delivery/Returned to Sender/Abandoned Package
- If your package cannot be delivered to the given shipping address due to an incorrect shipping address and/or phone number, the package will be returned to the sender (VIBE TWLV) at the customer's expense.
