Return Policy

Free return shipping applies to full-priced items only within the continental U.S. (excluding Hawaii, Puerto Rico, and Guam).
Sale items are not eligible for free return shipping. Sale items may be returned for store credit only.
All return or exchange requests must be submitted within 7 days of delivery or pickup notification.

Eligibility
  • Time Frame: All returns must be submitted within 7 days from the date your order is received, or within 7 days of receiving your "Ready to Pick Up" notification for in-store pickup orders.
    Condition:     Returned merchandise must be in new, original, and resalable condition, including all packaging, accessories, tags, authenticity cards, and dust bags. Items not meeting these conditions will
    not be accepted.
Packaging Requirements
  • General: Ensure all returned items are well-packaged.
  • Footwear: Must include an outer layer protecting the shoebox, as it is part of the product. Damaged shoeboxes will result in the return being rejected.
  • Designer Bags and Accessories: Must include all packaging, such as authenticity cards, dust bags, tags, and boxes.
Final Sale & Exceptions
  • Final Sale Items: All collaboration and sale products are final sale, with no exceptions. Once an order has been placed, it cannot be canceled or changed.
  • Sale Items: Eligible for store credit only. Requests must be submitted within the 7-day timeframe outlined above.
  • Shipping Charges: Original shipping charges (if applicable) are non-refundable.
  • Exchanges: We do not offer exchanges. You may return the product for a refund and place a new order for the preferred item.

Product boxes may have minor stains or damage; items may feature intentional vintage discoloration, worn edges, surface marks, glue or chalk residue, leather creases, stitching pulls, scratches, color fading, uneven protective coating, or label peeling. For certain vintage-line products, intentional distressing — such as fading, discoloration, or fraying — is part of the product's unique characteristics and is not considered a defect. Exchanges, refunds, and after-sales service are not available for the reasons stated above. Please review these details before completing your purchase.

Return Process
  1. Return Request Form: Please download, complete, and email it to orders@vibetwelve.com
  2. Review: Our Customer Service team will review your request and respond via email.
    • If the return meets our policy, we will confirm the return and send a return label (shipping fee and return label fee will be deducted from your original order).
    • If the return does not meet our policy, no return will be accepted, or a partial return may be available upon agreement.
Return Conditions
  • Items must be new, unworn, with tags, unaltered, and free of any odors or fragrances.
  • Items not meeting these requirements will be rejected and/or sent back to the customer at their expense.
  • VIBE TWLV reserves the right to determine if returned merchandise is in a saleable condition.
  • VIBE TWLV holds final discretion to accept or reject any return request.
Refunds
  • You will receive an email notification once your refund has been issued.
  • Please allow 10–14 business days for the refund to appear on your bank statement.
  • All refunds will be returned to the original form of payment. We do not offer credit notes or gift cards, with no exceptions.
  • Original shipping costs paid at checkout are non-refundable.