Return Policy

Free return shipping for customers within the Continental US, with the exception of Hawaii, Puerto Rico and Guam.

Eligibility

• Time Frame: All returns must be submitted within 14 days from the receipt of your order.
• Condition: Returned merchandise must be in new, original, and resalable condition, including all packaging, accessories, tags, authenticity cards, and dust bags. Items not meeting these conditions will not be accepted.

Packaging Requirements

• General: Ensure all returned items are well-packaged.
• Footwear: Must include an outer layer protecting the shoebox, as it is part of the product. Damaged shoeboxes will result in the return being rejected.
• Designer Bags and Accessories: Must include all packaging, such as authenticity cards, dust bags, tags, and boxes.

Exceptions

• Final Sale: All collaboration and sale products are final sale, with no exceptions.
• Shipping Charges: Original shipping charges (if applicable) will not be refunded.
• Exchanges: We do not offer exchanges. You may return the product for a refund and place a new order for the preferred item at your earliest convenience.

Disputes

• VIBE TWLV holds the final discretion to accept or reject any return requests.

Return Process

1. Return Request Form: Access and submit the form HERE.
2. Review: Our Customer Service team will review your request and respond via email.
   • If the return meets our policy, we will confirm the return and send a return label (shipping fee and return label fee will be deducted from your original order).
   • If the return does not meet our policy, no return will be accepted, or partial return may be available upon agreement.

Return Conditions

• The item must be new, unworn, with tags, unaltered, and free of any odors or fragrances.
• Items not meeting these requirements will be rejected and/or sent back to the customer at their expense.
• VIBE TWLV reserves the right to determine if returned merchandise is in saleable condition.

Final Sale Items

• Non-Returnable: Collaboration and sale products are final sale and cannot be returned for exchange or refund.
• Order Changes: Once an order has been placed, it cannot be canceled or changed.

Return Instructions

• Orders placed on VIBETWLV.com (excluding final sale items) are eligible for return within 14 days from the date your order is received.
• Submit a return HERE.
• You will receive an email notification once your item is received back at our warehouse. Please allow 7-14 business days for all returns to be processed.

Refunds

• You will receive an email notification once we have issued your refund.
• Allow 10-14 business days for the refund to appear on your bank statement, depending on the day and time your refund transaction is processed.
• We do not offer credit notes or gift cards. All refunds will be returned to the original form of payment, with no exceptions.
• Original shipping costs paid at checkout are non-refundable.